About Event

9th NXT CX Summit India 2023

Customer Experience (CX) is now a top priority for many of India’s organizations. Customer service is not just a domain, but rather is holistically filtered into marketing strategy, operational excellence, digital innovation, product development and boardroom decision. Amidst increased market competition, expectations and scrutiny from customers, business executives are actively reviewing effective CX strategies to ensure they stay relevant, engaging and front-of-mind.

As the region’s go-to, definitive CX platform, we are proud to be the trusted source for India’s CX community on mapping the next step in their CX roadmap – whether it is strategy brainstorming, evaluating the latest CX solutions or simply finding out what’s available in the market. So, partner with us at 9th NXT CX Summit to maximize your marketing outreach and business development efforts at this forum where customer-centric organizations in India gather.

About Speakers

Event Speakers

Names will be revealed shortly

Who will attend:

Chief Customer Officer, Chief Marketing Officer, Chief Digital Officer, Chief Experience Officer as well as VPs/Directors/ Heads or Managers across core functions

Customer Experience

  • Customer Insights & Analytics
  • Customer Data
  • Customer Service/Care
  • Service Delivery
  • Strategy & Innovation
  • Employee Experience
  • Digital Channels
  • Channels/Omni-Channel/Multi-Channel
  • Customer Privacy
  • Customer Support Services
  • Customer Success

Digital Marketing

  • Customer Communications
  • Loyalty & Advocacy
  • Customer Research
  • Customer Engagement
  • Brand & Marketing
  • Customer Relationship Management
  • Social media


  • Chatbots/Products
  • Data & Personalisation
  • Digital Experience
  • Innovation & Technology
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Sponsors & Partners

Media Partners

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