Elevating Customer Experience Innovate, Integrate, Inspire
12 July 2023 | Bangalore, India
Customer Experience (CX) is now a top priority for many of India’s organizations. Customer service is not just a domain, but rather is holistically filtered into marketing strategy, operational excellence, digital innovation, product development and boardroom decision. Amidst increased market competition, expectations and scrutiny from customers, business executives are actively reviewing effective CX strategies to ensure they stay relevant, engaging and front-of-mind.
As the region’s go-to, definitive CX platform, we are proud to be the trusted source for India’s CX community on mapping the next step in their CX roadmap – whether it is strategy brainstorming, evaluating the latest CX solutions or simply finding out what’s available in the market. So, partner with us at 9th NXT CX Summit to maximize your marketing outreach and business development efforts at this forum where customer-centric organizations in India gather.
Event Speakers
Kamal Kumar
Head of Analytics
Myntra ( Top 100 AI Influencers in India)
Dhrumil Sorathia
Senior Vice President and Commercial Head
DayToDayHealth (Top 10 Digital Health & AI/ML Leader by CNBC TV18)
Prakash Mall
Director of Engineering
TESCO
Deepika Kaushal
Deputy Vice President
Piramal Capital & Housing Finance
Ashwin Gupta
Customer Service Transformation Head
PwC India
Musthaq Ahamed
Head – Customer Loyalty and Payments
Bangalore International Airport Ltd
Sathish Krishnan
Head CRM
Redbus
Arghya Mukherjee
Chief Data Officer
AECC Global, Australia
Narasimha M
Vice President Head Data Science SBU
MakeMyTrip
Anand Tuli
Head of Analytics and Decision Sciences
Vedantu
Saswata Kar
Senior Director, Head of Global Data, Analytics and Data Sciences at GBS
Philips
Vijay Nair
Regional Head -Data Analytics and AI (APAC & MEA)
Levi Strauss & Co
Puneet Tripathi
Head of Data Science
Wakefit
Bhargab Dutta
Head of Digital & Analytics CoE
Colgate - Palmolive India Ltd
Swadhin Jaiswal
Director of Engineering
BYJU’s
Pallavi Arora
CMO
Redbus
Suraj Iyer
Senior Brand Marketing Manager
DIAGEO India
Shalini Rao
CMO
Bangalore International Airport Limited
Dr Ashish Bajaj
CMO
Narayana Health
Santosh Chand
Head Customer Happiness
AirAsia India
Ranjit Kumar
Head of Customer Experience
Ninjacart
Khushboo Mehrotra
Head of Customer Experience
Janani.Life
Who will attend:
Chief Customer Officer, Chief Marketing Officer, Chief Digital Officer, Chief Experience Officer as well as VPs/Directors/ Heads or Managers across core functions
Customer Experience
- Customer Insights & Analytics
- Customer Data
- Customer Service/Care
- Service Delivery
- Strategy & Innovation
- Employee Experience
- Digital Channels
- Channels/Omni-Channel/Multi-Channel
- Customer Privacy
- Customer Support Services
- Customer Success
Digital Marketing
- Customer Communications
- Loyalty & Advocacy
- Customer Research
- Customer Engagement
- Brand & Marketing
- Customer Relationship Management
- Social media
Digital
- Chatbots/Products
- Data & Personalisation
- Digital Experience
- Innovation & Technology
Sponsors & Partners
Gold Sponsor
Media Partners
