About the Event

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Customer Experience (CX) is now a top priority for many of India’s organizations. Customer service is not just a domain, but rather is holistically filtered into marketing strategy, operational excellence, digital innovation, product development and boardroom decision. Amidst increased market competition, expectations and scrutiny from customers, business executives are actively reviewing effective CX strategies to ensure they stay relevant, engaging and front-of-mind.

As the region’s go-to, definitive CX platform, we are proud to be the trusted source for India’s CX community on mapping the next step in their CX roadmap – whether it is strategy brainstorming, evaluating the latest CX solutions or simply finding out what’s available in the market. So, partner with us at 9th NXT CX Summit to maximize your marketing outreach and business development efforts at this forum where customer-centric organizations in India gather.

Event Speakers

Kamal Kumar

Kamal Kumar

Head of Analytics

Myntra ( Top 100 AI Influencers in India)

Dhrumil Sorathia

Dhrumil Sorathia

Senior Vice President and Commercial Head

DayToDayHealth (Top 10 Digital Health & AI/ML Leader by CNBC TV18)

Prakash Mall

Prakash Mall

Director of Engineering

TESCO

Deepika Kaushal

Deepika Kaushal

Deputy Vice President

Piramal Capital & Housing Finance

Ashwin Gupta

Ashwin Gupta

Customer Service Transformation Head

PwC India

Musthaq Ahamed

Musthaq Ahamed

Head – Customer Loyalty and Payments

Bangalore International Airport Ltd

Sathish Krishnan

Sathish Krishnan

Head CRM

Redbus

Arghya Mukherjee

Arghya Mukherjee

Chief Data Officer

AECC Global, Australia

Narasimha M

Narasimha M

Vice President Head Data Science SBU

MakeMyTrip

Anand Tuli

Anand Tuli

Head of Analytics and Decision Sciences

Vedantu

Saswata Kar

Saswata Kar

Senior Director, Head of Global Data, Analytics and Data Sciences at GBS

Philips

Vijay Nair

Vijay Nair

Regional Head -Data Analytics and AI (APAC & MEA)

Levi Strauss & Co

Puneet Tripathi

Puneet Tripathi

Head of Data Science

Wakefit

Bhargab Dutta

Bhargab Dutta

Head of Digital & Analytics CoE

Colgate - Palmolive India Ltd

Swadhin Jaiswal

Swadhin Jaiswal

Director of Engineering

BYJU’s

Pallavi Arora

Pallavi Arora

CMO

Redbus

Suraj Iyer

Suraj Iyer

Senior Brand Marketing Manager

DIAGEO India

Shalini Rao

Shalini Rao

CMO

Bangalore International Airport Limited

Dr Ashish Bajaj

Dr Ashish Bajaj

CMO

Narayana Health

Santosh Chand

Santosh Chand

Head Customer Happiness

AirAsia India

Ranjit Kumar

Ranjit Kumar

Head of Customer Experience

Ninjacart

Khushboo Mehrotra

Khushboo Mehrotra

Head of Customer Experience

Janani.Life

Who will attend:

Chief Customer Officer, Chief Marketing Officer, Chief Digital Officer, Chief Experience Officer as well as VPs/Directors/ Heads or Managers across core functions

Customer Experience

  • Customer Insights & Analytics
  • Customer Data
  • Customer Service/Care
  • Service Delivery
  • Strategy & Innovation
  • Employee Experience
  • Digital Channels
  • Channels/Omni-Channel/Multi-Channel
  • Customer Privacy
  • Customer Support Services
  • Customer Success

Digital Marketing

  • Customer Communications
  • Loyalty & Advocacy
  • Customer Research
  • Customer Engagement
  • Brand & Marketing
  • Customer Relationship Management
  • Social media

Digital

  • Chatbots/Products
  • Data & Personalisation
  • Digital Experience
  • Innovation & Technology
Scribe Minds

Sponsors & Partners

Gold Sponsor

Hyperface

Media Partners

CIO Tech Outlook
CRM Xchange
CEO Insights
Industry Outlook
Coinspeaker
International Business Magazine
Media 7
StartupNews
World Business Outlook
Scribe Minds

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