Customer Experience (CX) is now a top priority for many of India’s organizations. Customer service is not just a domain, but rather is holistically filtered into marketing strategy, operational excellence, digital innovation, product development and boardroom decision. Amidst increased market competition, expectations and scrutiny from customers, business executives are actively reviewing effective CX strategies to ensure they stay relevant, engaging and front-of-mind.

As the region’s go-to, definitive CX platform, we are proud to be the trusted source for India’s CX community on mapping the next step in their CX roadmap – whether it is strategy brainstorming, evaluating the latest CX solutions or simply finding out what’s available in the market. So, partner with us at 9th NXT CX Summit to maximize your marketing outreach and business development efforts at this forum where customer-centric organizations in India gather.